Store Policy

SHIPPING POLICY

PLEASE READ!! *ONCE ORDERS ARE PLACED PLEASE ALLOW 3-4 WORKING BUSINESS DAYS [Monday-Friday] (Business Days do not include Saturday, Sunday or Holidays.)  FOR PAYMENTS TO CLEAR AND YOUR ORDER TO BE PROCESSED. *PLEASE KEEP IN MIND DUE TO COVID-19 ALL POSTAL MAIL MAY HAVE DELAYS. *HOURGLASS IS NOT RESPONSIBLE FOR ANY DELAYS IN DELIVERY CAUSED BY UNCLAIMED PACKAGES OR INCORRECT SHIPPING ADDRESSES

RETURNS & EXCHANGES

*NO RETURNS! NO EXCHANGES! NO REFUNDS!  *ALL SALES ARE FINAL !! *WE DO NOT ACCEPT RETURNS OR GIVE REFUNDS OF ANY KIND. *HOURGLASS IS NOT RESPONSIBLE FOR INCORRECT SIZING ONCE ORDER IS RECEIVED.

 *ANY QUESTIONS OR CONCERNS, PLEASE EMAIL US AT info@hourglassluxe.com